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First Level Support and more

Service Desk

Two members of the Service Desk in consultation © Karolin Kriesch​/​TU Dortmund

Fault acceptance/processing

In case of problems concerning IT and media services at the TU Dortmund University, the employees of the Service Desk will take your request. It is then either solved directly or - if necessary - forwarded to the team responsible.

Telephone with display with TU logo © ITMC-Grafikabteilung​/​TU Dortmund

Telephone Switchboard

The transfer of internal as well as external telephone calls is also handled by the Service Desk. Depending on your concerns or the desired contact person, your telephone connection will be forwarded.

  • from outside the TU Dortmund: +49 (0)231-755-1 oder +49 (0)231-755-0
  • in-house: 11

You can reach us ...

  • by (Please make sure that, if available and possible, your e-mail is sent from your business email address).
  • by telephone: 0231/755 2444 (answering machine outside opening hours)
  • and personally:
    Monday to Thursday from 7:30 am to 5:30 pm
    Friday from 7:30 am to 4:00 pm

    Otto-Hahn-Str. 12 (Campus North), Room E.037

More information on our team and our tasks

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