Telephony has changed drastically in recent years. From the analog connection, to a digital telephone exchange, we are now at VoIP (Voice over IP). The flexibilization that comes with it requires a lot more administration. A new database should solve this problem.
In the meantime, this database has been designed and implemented, thus reaching a milestone. The new database contains all information about telephony at TU Dortmund University:
- Phone number
- assigned person
- Room information
- line routes
- telephony system
It has become the tool for the telephony department of ITMC. The following operations can now be performed quickly and easily in all telephony systems:
- Requesting a telephone connection
- Telephone re-registration
- Deregistration of a connection
What else needs to be done ...
The ITMC is working on a self-service interface so that the above processes, except for troubleshooting, can be performed independently.