Location & approach

OH12: By Car

The easiest way to reach the main building of the ITMC is via the freeway A45 from the exit "Dortmund-Eichlinghofen". Turn right there onto Universitätsstraße. At the next set of traffic lights, continue straight ahead and turn left at the next junction onto Hauert Straße. At the first traffic light turn right onto Otto-Hahn-Straße. After about 300 m you will reach the ITMC building (on the left side of the street). The parking spaces on the parking lanes along the street are mostly occupied. A smaller - mostly also occupied - parking lot is located on Joseph-von-Fraunhofer-Straße (entrance 36). A larger parking lot is located about 250 m further on Otto-Hahn-Straße (entrance 30).

OH12: By Train

From Dortmund main station, take S-Bahn line 1 in the direction of Bochum/Essen to the Dortmund Universität stop (journey time approx. 7 minutes).
From Bochum Hauptbahnhof, take S-Bahn line 1 in the direction of Dortmund to the Dortmund Universität stop (journey time approx. 15 minutes).

You can reach the building on foot in about 15 minutes from the S-Bahn station. Walk up the wide staircase of the S-Bahn station. Turn left along the university library, cross the Mensa bridge and continue straight ahead. At Martin-Schmeißer-Platz turn left until you reach Otto-Hahn-Straße. There, keep to the right and continue along Otto-Hahn-Straße until you reach house number 12.

EF50: By Car

The easiest way to reach this branch is via the A45 freeway from the "Dortmund-Eichlinghofen" exit. Turn right there onto Universitätsstraße. At the next set of traffic lights, continue straight ahead and turn left at the next junction onto Hauert Straße. At the second set of traffic lights, turn right onto Emil-Figge-Straße. Continue on this street until you reach the next crossing with traffic lights. There you will find the parking spaces closest to the building. You will reach the smaller one (entrance 21) if you turn right into Vogelpothsweg. If you want to use the large parking lot (entrance 18), continue straight ahead on Emil-Figge-Straße.

EF50: By Train

From Dortmund main station, take S-Bahn line 1 in the direction of Bochum/Essen to the Dortmund Universität stop (journey time approx. 7 minutes).
From Bochum Hauptbahnhof, take S-Bahn line 1 in the direction of Dortmund to the Dortmund Universität stop (journey time approx. 15 minutes).

You can reach the building on foot in about 1 minute from the S-Bahn station. Walk up the wide staircase of the S-Bahn station. Just in front of you is the large building Emil-Figge-Straße 50. Use the footpath that leads straight towards it in the direction of the stairs.

Maps

The facilities of TU Dortmund University are spread over two campuses, the larger Campus North and the smaller Campus South. Additionally, some areas of the university are located in the adjacent “Technologiepark”.

Site Map of TU Dortmund University (Second Page in English).

ServicePortal UniMail

Contrast Deutsch

Location & approach

OH12: By Car

The easiest way to reach the main building of the ITMC is via the freeway A45 from the exit "Dortmund-Eichlinghofen". Turn right there onto Universitätsstraße. At the next set of traffic lights, continue straight ahead and turn left at the next junction onto Hauert Straße. At the first traffic light turn right onto Otto-Hahn-Straße. After about 300 m you will reach the ITMC building (on the left side of the street). The parking spaces on the parking lanes along the street are mostly occupied. A smaller - mostly also occupied - parking lot is located on Joseph-von-Fraunhofer-Straße (entrance 36). A larger parking lot is located about 250 m further on Otto-Hahn-Straße (entrance 30).

OH12: By Train

From Dortmund main station, take S-Bahn line 1 in the direction of Bochum/Essen to the Dortmund Universität stop (journey time approx. 7 minutes).
From Bochum Hauptbahnhof, take S-Bahn line 1 in the direction of Dortmund to the Dortmund Universität stop (journey time approx. 15 minutes).

You can reach the building on foot in about 15 minutes from the S-Bahn station. Walk up the wide staircase of the S-Bahn station. Turn left along the university library, cross the Mensa bridge and continue straight ahead. At Martin-Schmeißer-Platz turn left until you reach Otto-Hahn-Straße. There, keep to the right and continue along Otto-Hahn-Straße until you reach house number 12.

EF50: By Car

The easiest way to reach this branch is via the A45 freeway from the "Dortmund-Eichlinghofen" exit. Turn right there onto Universitätsstraße. At the next set of traffic lights, continue straight ahead and turn left at the next junction onto Hauert Straße. At the second set of traffic lights, turn right onto Emil-Figge-Straße. Continue on this street until you reach the next crossing with traffic lights. There you will find the parking spaces closest to the building. You will reach the smaller one (entrance 21) if you turn right into Vogelpothsweg. If you want to use the large parking lot (entrance 18), continue straight ahead on Emil-Figge-Straße.

EF50: By Train

From Dortmund main station, take S-Bahn line 1 in the direction of Bochum/Essen to the Dortmund Universität stop (journey time approx. 7 minutes).
From Bochum Hauptbahnhof, take S-Bahn line 1 in the direction of Dortmund to the Dortmund Universität stop (journey time approx. 15 minutes).

You can reach the building on foot in about 1 minute from the S-Bahn station. Walk up the wide staircase of the S-Bahn station. Just in front of you is the large building Emil-Figge-Straße 50. Use the footpath that leads straight towards it in the direction of the stairs.

Maps

The facilities of TU Dortmund University are spread over two campuses, the larger Campus North and the smaller Campus South. Additionally, some areas of the university are located in the adjacent “Technologiepark”.

Site Map of TU Dortmund University (Second Page in English).

ServicePortal UniMail

Completed Project

Remote Service Desk

Project Duration

01.01.2013 - due to permanent maintenance and further development, an end is not foreseen

Project Description

The service enables users to be helped quickly with IT problems without having to be directly on site. Users can report a problem to the helpdesk without much trouble or terminology. The supported user systems can also be updated promptly in the event of manufacturer-specific problems without AutoUpdate.

The system is provided as a service to the Ruhr University Bochum.

The University of Duisburg-Essen is currently (Q1/2016) in the final test phase and also wants to use the service at TU Dortmund University.

Goal

Time savings for the support as well as for the user

Customer Benefits

Reduction of support and response times in the ServiceDesk
Better problem description through a view of the workplace
Mobile and can be used independently of the employee's workplace
Possibility of remote maintenance/software updates to prevent recognisable problems in advance due to missing autoupdate function
Possibility of demonstration/instruction for the user without being on site

Project Management