IT Operations and Support
Regardless of whether it's end devices or servers, the ITMC can take over operations for everything that a TU Dortmund University institution has used in the past and also provide support for users. In this way, the institution can withdraw from this task and concentrate on its core tasks. The only thing the institution must continue to do itself is to identify its changing needs with regard to IT. The ITMC then also supports the formulation of concrete requirements and takes over the realisation during operation.
Operation of the IT Infrastructure
Everything that belongs to IT operations, end devices, telephony, servers, network components is operated by the ITMC, which means that updates are carried out and the monitoring of functionality is ensured. If faults are detected, the ITMC intervenes - and proactively in the case of anomalies detected at an early stage through monitoring. Faulty components are replaced or repaired by the ITMC.
Desktop Support
If a user detects malfunctions or anomalies at their workstation, the causes of the errors are analysed and eliminated by the ITMC - either remotely or directly on site.
Projects
If an institution wants to hand over the operation of its infrastructure to the ITMC, this is usually done in the course of a project. However, other individual measures relevant to the institution's IT needs are also planned and implemented by the ITMC. This can be the introduction of new software, the commissioning of a new system, but also the adaptation of authorisation and organisational structures. Even if an institution wishes to continue operating its infrastructure itself, the ITMC is happy to provide support for certain projects, either as a service package or only in an advisory capacity.
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Location & approach
The easiest way to reach the main building of the ITMC is via the freeway A45 from the exit "Dortmund-Eichlinghofen". Turn right there onto Universitätsstraße. At the next set of traffic lights, continue straight ahead and turn left at the next junction onto Hauert Straße. At the first traffic light turn right onto Otto-Hahn-Straße. After about 300 m you will reach the ITMC building (on the left side of the street). The parking spaces on the parking lanes along the street are mostly occupied. A smaller - mostly also occupied - parking lot is located on Joseph-von-Fraunhofer-Straße (entrance 36). A larger parking lot is located about 250 m further on Otto-Hahn-Straße (entrance 30).
From Dortmund main station, take S-Bahn line 1 in the direction of Bochum/Essen to the Dortmund Universität stop (journey time approx. 7 minutes).
From Bochum Hauptbahnhof, take S-Bahn line 1 in the direction of Dortmund to the Dortmund Universität stop (journey time approx. 15 minutes).
You can reach the building on foot in about 15 minutes from the S-Bahn station. Walk up the wide staircase of the S-Bahn station. Turn left along the university library, cross the Mensa bridge and continue straight ahead. At Martin-Schmeißer-Platz turn left until you reach Otto-Hahn-Straße. There, keep to the right and continue along Otto-Hahn-Straße until you reach house number 12.
The easiest way to reach this branch is via the A45 freeway from the "Dortmund-Eichlinghofen" exit. Turn right there onto Universitätsstraße. At the next set of traffic lights, continue straight ahead and turn left at the next junction onto Hauert Straße. At the second set of traffic lights, turn right onto Emil-Figge-Straße. Continue on this street until you reach the next crossing with traffic lights. There you will find the parking spaces closest to the building. You will reach the smaller one (entrance 21) if you turn right into Vogelpothsweg. If you want to use the large parking lot (entrance 18), continue straight ahead on Emil-Figge-Straße.
From Dortmund main station, take S-Bahn line 1 in the direction of Bochum/Essen to the Dortmund Universität stop (journey time approx. 7 minutes).
From Bochum Hauptbahnhof, take S-Bahn line 1 in the direction of Dortmund to the Dortmund Universität stop (journey time approx. 15 minutes).
You can reach the building on foot in about 1 minute from the S-Bahn station. Walk up the wide staircase of the S-Bahn station. Just in front of you is the large building Emil-Figge-Straße 50. Use the footpath that leads straight towards it in the direction of the stairs.
The facilities of TU Dortmund University are spread over two campuses, the larger Campus North and the smaller Campus South. Additionally, some areas of the university are located in the adjacent “Technologiepark”.
Site Map of TU Dortmund University (Second Page in English).